Inquiries route differently depending on urgency. A program discussion belongs in a thoughtful intake form. An active crisis response belongs on a secure line in minutes. Press enters through counsel. The rest of this page is organized around that distinction, tell us the nature of the inquiry, and the right analyst will reach you on the channel you've designated.
Every inquiry below reaches a named operator, not a general queue. The three routes differ in cadence, channel, and the person who picks up the call.
Starting a conversation about a retained program, residential posture review, corporate protection engagement, or a delegation travel window. No time pressure, thoughtful scoping.
An engagement already in motion, travel disruption, emergent threat on a retained principal, stranded executive, K&R-adjacent situation, evacuation planning required now.
Life-safety, imminent threat to a principal, active incident, or a media inquiry referencing a named engagement. These are handled directly by the leadership team or outside counsel.
For program inquiries and non-urgent engagement discussions. For anything active, please use Route 02 or Route 03 above, the form is not staffed in real time.
Every intake is reviewed by a member of the leadership team within one business day and routed to the analyst best matched to the engagement. You will hear from a person, by name, with a specific next step.
We don't provide background-check services, private investigation, debt-collection, real-time individual surveillance, or social-media investigations on private persons. Inquiries in those categories are politely declined.
Talos Services Group operates from a single Florida headquarters with a continuously-staffed GSOC. Protective and investigative operations deploy globally through vetted partners activated per engagement.
Some inquiries don't belong in an inbox. Litigation-adjacent engagements, sensitive corporate investigations, engagements with an active threat actor involved, or anything requiring counsel-mediated intake should come through a protected channel from the start.
We maintain Signal availability, PGP-encrypted email, and a secured conference capability for the initial scoping conversation. For high-sensitivity engagements, we routinely coordinate intake through client counsel under privilege. The channels below are live and staffed; they are not a voicemail service.
If you're unsure which channel is appropriate, the safest starting point is a short, non-substantive email to contact@talosservicesgroup.com indicating you need a secure channel. We'll move the conversation before any substantive detail is exchanged.
Our response commitments are service-level guarantees, not aspirations. If we don't meet them on a tier we've designated for your engagement, we owe you a written explanation.
Both. Our most common engagement shape is a retained program because protection is a posture, not an event, but we regularly deliver defined-scope assessments, single-event executive protection windows, delegation travel programs, and crisis response sprints. Scope and duration are set by the work, not by a standard catalog.
Yes. Our team has delivered engagements in 27 countries across the Americas, EMEA, and APAC. We operate through vetted regional deployment partners under TSG standards, with leadership oversight on every engagement. We do not operate in jurisdictions where doing so would violate U.S. law or our own ethics standards.
Yes, as a hosted service. Guardian was built as the operational fabric behind our own engagements, and we run it every day across active protective, consulting, and crisis response programs. We now make that same platform available to clients as a Software-as-a-Service offering so they can integrate it into their own security, risk, and operations stack. Deployment options include a standalone tenant, API integration into an existing SOC or GRC system, or a hybrid model with TSG analyst oversight. Licensing, onboarding, and integration are scoped through the Technology page, start there or request support directly.
All engagements operate under written confidentiality. Named principals are never publicly disclosed. The Mission Record page contains sanitized case summaries only. We do not reference client engagements in marketing, press, or business development conversations without specific written authorization.
Frequently, and often preferred. Counsel-mediated engagements give clients the benefit of privilege where appropriate and allow sensitive matters to be scoped cleanly. We regularly work directly with inside and outside counsel on both exploratory and active engagements.
For a program engagement: initial response within 72 hours, scoping call within 5 business days, proposal within 10 business days, signed scope within 2–3 weeks. For crisis response or active engagements: compressed. We've moved from first call to ground activity in under four hours when the situation required it.
